Healthcare professionals are known to be the busiest people in the world. Doctors face a huge workload which consists of not only treating patients, but also office tasks such as documenting medical data and other administrative work. For the patients to be satisfied, you need to take care of all the business aspects properly. But what happens when you simply don’t have enough time?
If you are afraid of letting down your patients and cannot catch a break from the tiresome paperwork, what you need is a healthcare remote assistant. The advances of technology allow you to provide better service to your patients. Delegating some of your work to a remote assistant increases the efficiency of your practice: it means reduced labor costs, availability 24/7, saving time and making more profit.
Healthcare remote assistants can be trained in any EMR/HER and follow your work guidelines. They can take over charting, transcription, inbound and outbound calls and any other task that can be done over the computer. And, what’s most important, all our remote assistants are HIPAA compliant.
Medical practices are breaking away from traditional methods of medical data entry and other back-office tasks. The main reason is a multitude of benefits that healthcare remote assistants bring to the table:
1) Cost-effective – compared to an in-office assistant or a scribe, healthcare remote assistants represent a low-cost alternative: there is no need for bigger office space nor new equipment, you only pay for the hours worked, there are no additional costs (including sick leave, maternity leave, vacation).
2) Find what suits you best – medical practices depend on the availability and quality of the local staff. But when hiring a remote assistant, it doesn’t matter where they’re located, as long as they can connect to your practice via the internet.
3) Easy implementation – healthcare remote assistants can start working almost immediately after hiring. They are experienced professionals who don’t require office preparation. All they need is minimal training to follow your workflow and they can get started.
4) Availability – regardless of your office hours, you can now be available to your patients 24/7. During your working hours, all you need to take care of are your patient appointments, while all the patient support and administrative work can be done anytime it needs to be done.
5) Efficiency – leaving you with more time and relieving you of tasks typically done last, you can dedicate to your patients and any other pressing matters, making you more productive, your practice more competitive and your patients satisfied.
6) Focus on patients – Giving each patient enough attention is not always possible due to the immense amount of documentation which can distract the doctor from the patient. Freeing up additional time for patient care would build a stronger doctor-patient relationship, reduce waiting time and improve the overall patient experience.
7) Saving time – Hiring a remote assistant to do your back-office tasks will save you time for the things you love after a full day of taking care of others.
Administrative work
Remote assistants can manage your email, transcribe notes and schedule appointments. This also includes organizing your calendar and creating reminders if necessary. They can document medical data and organize patient charts.
Handling phone calls
Remote assistants can handle your inbound and outbound calls. They can represent you and answer the patients’ inquiries on your behalf, but also let them know when you will be available to schedule a call or a visit.
Medical data documentation
They have all the necessary skills needed to excel at this task: they understand medical terminology, they have great listening skills and they type fast! This makes them great at transcribing and recording all the medical information, while you can fully dedicate to a patient.
Custom tasks
Our remote assistants are skilled in many other tasks such as invoicing or doing research that might help you in running your practice.
Start today!
Whether you are a dermatologist, a dentist, a chiropractor or any other type of medical professional, adding a remote assistant to your medical practice team will take your office to the next level. Take advantage of technology and use it to become more competitive and to eliminate inefficiency. Medical documentation and other office tasks will be replaced by strengthening doctor-patient relationships, resulting in satisfied clients. Get in touch and find out what we can offer to benefit your company!
